18th May 2022

The School Complaints Process

School complaints are becoming increasing common. This course will explain the school complaint process and equip you to deal with any formal complaints.

By the end of this course you will:

• Understand the importance of procedures in order to provide an effective and efficient service in handling concerns or complaints
• Understand how to manage a complaint or issue causing concern from start to conclusion
• Understand the national guidance in respect of dealing with complaints and concerns

Presenter: Marie Foley Governance Training Officer

Fees for this session are payable via the school budget and not by individual members of the governing board. If your governing board has signed up to the Governance Training Service Level Agreement, sessions are free of charge. Governors of governing boards who have not signed up to the Governance Training Service Level Agreement may attend for a fee of £80 per session.If you are unable to attend a course, we ask that you please notify the Governance Services Team to enable the place to be offered to others. Cancellation fees will apply for non-attendance or if a place is cancelled by the delegate within five working days of the course date. Schools who have signed up to the Governance Training Service Level Agreement will be charged £25 for each cancellation within five days of the course. If your school has not signed up to the SLA the full course fee will be charged.Fees may be waived in exceptional circumstances. Please contact Marie Foley, Governance Training Officer on 01204 332116 or via email at

This session has been postponed. A revised date for this training will be published in due course. For course enquiries please contact Marie Ahmad, Governance Development Officer on 01204 332104 or via email at

Price per session: Governance Training SLA / £80

Venue: Bolton Science and Technology Centre

Time: 2 pm - 4 pm

Category: Training