27th Jan 2022

The School Complaints Process

School complaints are becoming increasing common. This course will explain the school complaint process and equip you to deal with any formal complaints.

By the end of this course you will:

• Understand the importance of procedures in order to provide an effective and efficient service in handling concerns or complaints
• Understand how to manage a complaint or issue causing concern from start to conclusion
• Understand the national guidance in respect of dealing with complaints and concerns

Presenter: Marie Foley Governance Training Officer

Price per session: Governance Training SLA / £80

Venue: Bolton Science and Technology Centre

Time: 2 pm - 4 pm

Category: Training

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