School complaints are becoming increasing common. This course will explain the school complaint process and equip you to deal with any formal complaints. By the end of this session, you will:
- Understand the importance of procedures in order to provide an effective and efficient service in handling concerns or complaints
- Understand how to manage a complaint or issue causing concern from start to conclusion
- Understand the national guidance in respect of dealing with complaints and concerns in both maintained schools and academies.
Audience:
All governors, trustees and local governors of schools and academies, particularly those about to serve on a Complaints Panel.
Presenters:
Marie Foley, Governance Training Officer
Format:
This course will be a recorded video session. These will be released to you on the dates advertised, or when booked, and available to view via the secure Bolton Governance Gateway website. Notification will be made via email. You can view the recording at your leisure after this date.
Pricing and Cancelation
Fees for this session are payable via the school budget and not by individual members of the governing board. If your governing board has signed up to the Governance Training Service Level Agreement, sessions are free of charge. Governors of governing boards who have not signed up to the Governance Training Service Level Agreement may attend for a fee of £90 per session.
If you are unable to attend a course, we ask that you please notify the Governance Services Team on 01204 332116 at the earliest opportunity and at least five working days prior to the course date to enable the place to be offered to others.
Cancellation fees will apply for non-attendance or if a place is cancelled by the delegate within five working days of the course date. Schools who have signed up to the Governance Training Service Level Agreement will be charged £50 for each cancellation within five days of the course. If your school has not signed up to the SLA the full course fee will be charged. Fees may be waived in exceptional circumstances. Please contact Marie Foley, Governance Training Officer on 01204 332116 or via email at marie.foley@bolton.gov.uk