Overview of Learning
School complaints are becoming increasingly common. This course will explain the school complaint process and equip you to deal with any formal complaints. By the end of this session, you will:
- Understand the importance of procedures in order to provide an effective and efficient service in handling concerns or complaints
- Understand how to manage a complaint or issue causing concern from start to conclusion
- Understand the national guidance in respect of dealing with complaints and concerns in both maintained schools and academies.
Audience:
All governors, trustees and local governors of schools and academies, particularly those about to serve on a Complaints Panel.
Presenters:
Sarah Gore, Governance Training Officer
Format:
This course will be a recorded video session. These will be released to you on the dates advertised, or when booked, and available to view via the secure Bolton Governance Gateway website. Notification will be made via email. You can view the recording at your leisure after this date.
Pricing
Fees for this session are payable via the school budget and not by individual members of the governing board. If your governing board has signed up to the Governance Training Service Level Agreement, sessions are free of charge. Governors of governing boards who have not signed up to the Governance Training Service Level Agreement may attend for a fee of £98 per session.