Governance Workshop – The School’s Complaint Process – What to do and not to do!
Overview of Learning
There has been a surge in school complaints. This interactive workshop will explain the school complaint process and equip you to deal with any formal complaints and hopefully prevent escalation to panel meetings. By the end of this session, you will:
- Understand the importance of procedures in order to provide an effective and efficient service in handling concerns or complaints
- Discuss common pitfalls in the complaint process
- Understand how to manage a complaint or issue causing concern from start to conclusion
- Hopefully take the stress and worry away from any future complaints.
Audience:
All governors/trustees and Head Teachers. Especially useful for Chairs and Heads to attend together
Presenters:
Marie Foley, Governance Training Officer
Format:
This course will be held in person at the Inclusive Education and Learning Centre@Smithills
Pricing and Cancelation
Fees for this session are payable via the school budget and not by individual members of the governing board. If your governing board has signed up to the Governance Training Service Level Agreement, sessions are free of charge. Governors of governing boards who have not signed up to the Governance Training Service Level Agreement may attend for a fee of £98 per session.
If you are unable to attend a course, we ask that you please notify the Governance Services Team on 01204 332116 at the earliest opportunity and at least five working days prior to the course date to enable the place to be offered to others.
Cancellation fees will apply for non-attendance or if a place is cancelled by the delegate within five working days of the course date. Schools who have signed up to the Governance Training Service Level Agreement will be charged £50 for each cancellation within five days of the course. If your school has not signed up to the SLA the full course fee will be charged. Fees may be waived in exceptional circumstances. Please contact Marie Foley, Governance Training Officer on 01204 332116 or via email at marie.foley@bolton.gov.uk